Last updated August 4, 2026

Privacy Policy

Up With Downs respects the privacy of our members, donors, event participants, sponsors, and website visitors. This policy explains what information we collect and how we use and protect it.

Information we collect

We collect information you provide when creating an account, contacting us, registering for an event, making a donation, applying as a sponsor, or creating a fundraiser. This may include names, email addresses, telephone numbers, event attendee details, T-shirt sizes, photographs, stories, donation messages, and transaction identifiers.

Payments

Payments are processed by Stripe. Up With Downs does not receive or store complete card numbers or card security codes. We retain transaction identifiers, amounts, payment status, and related contact details for receipts, reporting, accounting, fraud prevention, and legal compliance.

How information is used

We use information to operate the website, administer accounts and events, process and acknowledge gifts, publish approved fundraisers and sponsor listings, respond to messages, prevent abuse, produce internal reports, and comply with legal and financial obligations.

Public information and photographs

Fundraiser names, photographs, stories, progress, approved donor messages, community photographs, and active sponsor information may be visible publicly. A person submitting this material must have authority from the person shown or, for a minor or person unable to provide consent, from their parent or legal guardian. Please do not submit sensitive medical, financial, or identifying information. Contact us to request review or removal of published material.

Service providers and retention

We share information only as needed with providers that support hosting, email delivery, spam prevention, payment processing, backups, and website operations, or when required by law. Financial and operational records may be retained as required for accounting and legal purposes. Other information is retained only as long as reasonably necessary.

Security and choices

We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security. You may request access, correction, account deactivation, or removal of eligible public content by using our contact form. Some transaction and compliance records cannot be deleted immediately.

Children

Accounts and submissions concerning children must be created by an authorized adult. The website is not intended for children to submit personal information independently.

Contact us

Questions or requests may be submitted through our Contact Us page.